Software enabling local authorities to automate the assessment of new claims and updates 24/7, reducing the amount of manual processing and checking.

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

We’re the country’s leading provider of housing benefits support services, supporting 100+ UK local authorities and paying £1bn in housing benefits every year

Our fully-managed service quickly identifies residents no longer eligible for single person discounts on council tax, removing the burden from local authority teams.

The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

From delivering services to collect, maximise and distribute revenue, to providing the latest software and automation for in-house teams, we help transform operations.

Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.