Standfirst: The post-Brexit regulatory landscape is complex for insurers, but they can achieve compliance and improve their customers’ experience by paying attention to data security

The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

In these complex times, data-driven decision-making has become ever more important. The Covid-19 crisis is highlighting that companies can use accessible, quality data and artificial intelligence to manage unforeseen disruption which could mean the difference between survival or failure.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

While many companies may have paid lip service to the issue of racism in 2020, the unconscious, and sometimes explicit, bias of racism runs deep.

No organisation operates in a vacuum. Rather, its interdependencies are many and manifest.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

The UK’s huge unemployment crisis is just beginning, and it is becoming clear that young people are going to be hugely impacted.