The pandemic isn’t only affecting us as individuals – it’s affecting us as societies and economies too.

Research done over the past few years has shown that having people of different genders, ethnicities, sexual orientations, ages and physical and mental abilities within your organisation is good for all sorts of things from innovation and creativity to engagement and retention.

The economic and employment implications of Covid-19 are likely to be felt for years to come.

Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

Resourcing has traditionally been focused on simply filling positions – but when it comes to your complete employee lifecycle, and business bottom line, this can be decidedly short sighted.

The level of thought and care that has gone into the design of the VSim is clear (and synonymous with what I've come to expect from you guys over the last decade and a bit).

So often, this crucial aspect of HR picks up employees once they’re already some time into their work for you – but actually the starting gun for employee engagement fires during the recruitment and onboarding phase of someone’s career.

Capita is helping organisations to improve their resilience though initiatives that build capacity and agility in technology, security, customer management and people aspects.