From our procurement diagnostic service & business case development, to strategic planning and contract reviews, we identify savings opportunities.

At the heart of the travel and hospitality industry is great customer experience.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

As a trusted technology and support partner, we’re delivering first-choice software licensing, services, products and support for our customers. By joining forces with the market-leading technology providers, as well as innovative start-ups, we ensure you have easy access to the software and services you need, at a price that reflects our scale.

Our procurement delivery services include de-risked savings delivery, data analytics, contract & supplier relationship management, & resource augmentation.

Our procurement transformation programmes are designed to put you in the right position to reduce costs and improve the value you derive from suppliers.

ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.