Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

While technology offers many opportunities to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference.

Since January 2021, global market forces and, more recently, soaring natural gas prices have forced no fewer than 14 smaller energy suppliers to cease trading.

The recent report from the Intergovernmental Panel on Climate Change (IPCC) stated very clearly that “human-induced climate change is already affecting many weather and climate extremes in every region across the globe”.

The UK Government has pledged that the country will become net-zero by 2050. Achieving this will require both huge changes to our energy system and innovative low carbon solutions supported by consumers.

The UK water utilities industry is under greater stress than at any other time in its history. Chris Cartwright, Head of Critical Infrastructure at Capita Consulting, discusses the role of data in water conservation.

The North has a proud industrial heritage, and now it has a huge opportunity to become a world class leader in the emerging clean energy sector.

To mitigate climate emergency, there is a global race to achieve carbon neutrality.

We’re seeing a variety of new trends affecting the utilities market, relating to the environment, infrastructure and consumers.

Research done over the past few years has shown that having people of different genders, ethnicities, sexual orientations, ages and physical and mental abilities within your organisation is good for all sorts of things from innovation and creativity to engagement and retention.