To support improved customer experience, changes in society and increased remote working, organisations are layering more systems into their IT networks than ever before.

Our latest podcast takes its name from the new book, “From Incremental to Exponential: How Large Companies Can See the Future and Rethink Innovation”.

When the anti-avoidance tax legislative reform – IR35 - rolls out to the private sector in April, employers of many contractors could be in a very difficult position.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

Innovation isn’t working. At least, the old style of innovation isn’t. It can’t be – look at the number of established, iconic brands that have fallen foul of disruption over the past few years.

In partnership with WIRED magazine, we spoke to a group of business leaders to find out how they’re planning to survive and thrive in a Covid-19 centric economy.

These turbulent times might not look like the best time to invest in your workforce: an uncertain economic future paired with unpredictable future skills needs make it a risk that may not seem worth taking.

While many of us have effectively transitioned to at-home working, for some industries, like construction and infrastructure, that’s completely impossible.

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.

When a leading UK and international insurer needed help managing customer services they turned to us to benefit from our 30 years’ experience of outsourcing and managing call-centres for some of the world’s leading companies.