At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

With so much of our lives spent engaging through digital channels and consuming digital media, it should be no surprise to know that I see this as a critical element in delivering the next generation of Capita’s pensions and benefits services.

In the first of three articles accompanying our recent series of BrightTalk webinars, Ian Curling, Service Modernisation Lead at Capita Life and Pensions, looks at changing models of customer service provision in the life and pensions sector.