Capita joins forces with Filtered to scale content intelligence and smart skill building for employees

Capita Life & Pensions has been awarded the “Excellence in Outsourced Customer Service” award for its work with Zurich, at the prestigious Global Sourcing Association UK’s Professional Awards.

Capita today announces it has signed a customer service contract renewal with the RSPCA for a further eight years. The contract, which builds on a 17-year partnership, will transform the way in which members of the public contact the RSPCA to report animal welfare concerns.

Capita plc is delighted to confirm on behalf of the Trustee that Russell Investments has been appointed as fiduciary manager to the Capita Pension & Life Assurance Scheme, after a competitive tender process.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Capita Pension Solutions today announces it has signed a five-year contract extension with a UK FTSE 100 company. The contract is worth £15.5m and is back dated to November 2020.

Creating a simpler business well positioned for the future.

Capita has been named a ‘market leader’ in the 2021 ISG Provider Lens™ Contact Center – Customer Experience report for Europe and the UK.

An organisation’s sense of purpose is critical, not only to its strategy but also to its culture.

As the pace of change speeds up, the top predictor of success is your ability to innovate as fast as the changes in customer behavior and technology, and faster than your competitors.