We’re helping the MOD deal with unexpected challenges – find out how we’re working with their specialists to make our forces safer and more effective.

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

One of the things that the pandemic has surfaced is increasing inequality. The impact of Covid- 19 continues to take its toll not only on people’s physical and mental health but also on their financial stability.

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

Healthcare providers across the globe are facing a common challenge: how to deliver the best quality care with limited resources and in the face of fluctuating demands.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.