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In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.
Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs.
When you shop online, the entire world is on your high street, delivering whatever you want, whenever you want it, straight to your door.
While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.
Covid-19 has forced schools, colleges and universities to transform education delivery worldwide. Teaching has adapted to embrace a new world – and students have had to adapt.
James Brooks, Innovation Principal at Capita, examines how augmented reality is set to reinvent the way we shop.
The covid-19 crisis has provided an alarming insight into our frailties and points of weakness. As individuals, as businesses, as a society. From disrupted supply chains, to an overwhelmed social care system, to online cyber threats, and growing numbers in the population reliant on benefits – we are more vulnerable than we knew.
The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.
Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.
We're helping O2 to improve and join up the self-service experience for their customers through an award-winning Visual IVR service.
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