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Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

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We apply our deep heritage in customer experience and multi-industry expertise with our drive for innovation so your customers feel great about every touchpoint with you.

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The technology for a connected country is here. In fact, we’re already putting it to work across Scotland – in healthcare, education, local authorities and beyond. Watch the video to see how Capita is accelerating Scotland’s digital and climate ambitions to make a real difference to people’s lives.

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We’re partnering with government to discover opportunities that realise better outcomes for citizens, businesses and communities. With expertise in private and public sectors.

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We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

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Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

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We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

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We’ll make sure your citizens get the help they need when phoning your council, housing association or other public service outside of normal working hours.

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Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

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We use analytics to help you understand customer behaviours and unmet needs, supporting you to put people and processes in place to exceed expectations.

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