Capita Local Public Services, together with Young Westminster Foundation and Westminster City Council, delivered the Digital Futures Project to tackle digital exclusion during the Covid-19 pandemic and associated lockdown from March 2020.

Retailers need to stop expecting business to return to “normal”. 

Capita is to become the first FTSE 250 company since the 1980s to appoint workers to its board of directors.

Capita today announces that it is making all meetings screen-based by default, even after Covid restrictions end, as it looks to reduce corporate travel by 75pc by the end of the decade.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

The theme for this year’s National Apprenticeship Week is ‘Build the Future’ and is designed to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career.

Our study of 3,000 UK shoppers benchmarks consumer attitudes to understand how we shop, our preferences and the extent we require sustainable/ethical practices.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

We consider how financial providers can find success in the motor finance industry by harnessing data and becoming indispensable for connectivity in drivers’ everyday lives.