Simon Freeman and Paul Abraham discuss the challenges that local government has faced during the Coronavirus pandemic and how creating partnerships across the private and third sectors is the key to future success.

How you behave towards your vulnerable customers during the pandemic will be remembered. We explore how you can provide support efficiently and effectively, whilst safeguarding customer goodwill.

Tortoise Media recently held a ThinkIn on how we can already see a landscape of economic and governmental uncertainty stretching ahead of us.

Simon Freeman and Chris Melia, Capita Local Public Services, discuss the challenges that local government has faced during the Coronavirus pandemic and how putting citizens at the heart of service design is the key to future success.

While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.

Think of an area of your life that isn’t touched in some respect by a digital component. Or think of any experience and remove all digital influences. What would your life look like?

Capita are supporting with the roll-out of Alcohol Monitoring - a new form of electronic tagging to rehabilitate people who’ve committed alcohol-driven crimes.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

Find out how our software is allowing the Peaks & Plains Trust to plan their compliance activity effectively, work more efficiently and make more informed decisions.

Pensions can be complicated and there are many terms and conditions that customers and colleagues at pension providers need to get their heads around.