Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

I recently took part in a session at the UK Finance Annual Mortgage Conference on technology in the mortgage space. In the first of two blogs, I’m going to explore how technology plays a big role in customers’ experience and their journeys by answering questions that came up during the session.

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.

Could a ‘green’ mortgage be the way forward for homeowners who wish to make changes that will cut down on their energy bills, but who can’t afford the expensive building work?

Kathy Quashie, Chief Growth Officer, Aimie Chapple, CEO Of Capita Experience, and Eileen Lewis, Performance & Development Officer, have all been recognised in the Empower Ethnic Minority Role Model Lists.

Two years ago, following the murder of George Floyd and the resurgence of the Black Lives Matter movement, we, Capita, came together as people to listen to each other, and particularly to listen to the experience and pain of our Black colleagues.

Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.

Capita today announces that it has been appointed as HM Revenue and Customs’ (HMRC) new automation partner for the Automation Delivery Centre (ADC) contract.

At Capita, we understand the importance of empathy. We met with financial services leaders to explore how we can support vulnerable customers and create better outcomes.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.