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Citizen experience
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The technology for a connected country is here. In fact, we’re already putting it to work across Scotland – in healthcare, education, local authorities and beyond. Watch the video to see how Capita is accelerating Scotland’s digital and climate ambitions to make a real difference to people’s lives.

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We’re partnering with government to discover opportunities that realise better outcomes for citizens, businesses and communities. With expertise in private and public sectors.

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We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

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Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

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We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

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We’ll make sure your citizens get the help they need when phoning your council, housing association or other public service outside of normal working hours.

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Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

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Our patient care management platform integrates with world class clinical content and patient education information for informed clinical decision-making.

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Support informed patient interactions and improved wellness pathways with our powerful patient relationship management tools which automatically store assessment data to the electronic record.

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For healthcare organisations facing strategic challenges our corporate learning solutions and apprenticeships enable skills to form part of a coordinated response.

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