The Covid-19 pandemic means that many citizens are contacting their local authority online for the very first time. Unable to communicate with officials face-to-face, they expect seamless and effective service through digital channels instead.

We’re releasing our new research into the issues facing people in unmanageable debtin the midst of an economic crisis triggered by Covid-19, which is tipping many people into financial difficulty through no fault of their own.

Capita plc today announces that it has won a new £21.7m contract to run the Job Entry Targeted Support (JETS) programme in Scotland.

Capita today announces it has secured an extension to its contracts with Transport for London (TfL) to continue to manage London’s Congestion Charge, Low Emission Zone (LEZ) and Ultra Low Emission Zone (ULEZ).

Capita has secured a three-year contract with major port group, PD Ports Ltd (PD Ports), to implement a managed security operations centre (SOC) and security information and event management cybersecurity solution.

Capita plc and Immersive Labs, a cyber security skills platform, are partnering with Northern Ireland’s Department for the Economy on a pilot initiative to develop Northern Ireland’s next generation of cyber security specialists.

It’s not always easy to provide in-home support to residents. Our live video technology brings you closer so you can offer remote help and reassurance.

Two hundred and sixty of Barnet Council’s corporate laptops have been repurposed for distribution among the borough’s schools and community organisations to tackle digital exclusion.

Capita Local Public Services is partnering with Westminster Council to launch a new bicycle refurbishment, maintenance and training project – Westminster Wheels.

The use of data analytics and automation can improve the experience of users and deliver savings compared to the more traditional service-desk SLA approach.