As the Covid-19 pandemic has taken hold across the globe, healthcare providers have had to quickly adapt to changing work structures and practices to save lives.

As summer draws to a close, many of the short-term measures put in place to help UK citizens and businesses to get through the Coronavirus pandemic are also ending.

In the first of two articles on a once-in-a-lifetime opportunity to radically rethink how we deliver services to citizens, we examine the impact of the Covid-19 pandemic on councils.

Many vulnerable people live in social housing, and their landlords have a legal obligation to protect their safety and wellbeing at home.

We’ve just commissioned some independent research into “Fairness in Collections” to gain a deeper insight into the issues facing people who are in debt.

Emergency services across the UK can now exchange details of incidents with one another quickly and accurately – and Capita has been there right from the start.

The pandemic isn’t only affecting us as individuals – it’s affecting us as societies and economies too.

Research done over the past few years has shown that having people of different genders, ethnicities, sexual orientations, ages and physical and mental abilities within your organisation is good for all sorts of things from innovation and creativity to engagement and retention.

To date, and out of necessity, the Covid-19 pandemic response has primarily been tactically delivered across our health and care services.

Amid the latest challenges, the public sector has to field urgent and emergency calls in order to look after citizens in their time of need.