Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Since January 2021, global market forces and, more recently, soaring natural gas prices have forced no fewer than 14 smaller energy suppliers to cease trading.

The recent report from the Intergovernmental Panel on Climate Change (IPCC) stated very clearly that “human-induced climate change is already affecting many weather and climate extremes in every region across the globe”.

The UK Government has pledged that the country will become net-zero by 2050. Achieving this will require both huge changes to our energy system and innovative low carbon solutions supported by consumers.

The UK water utilities industry is under greater stress than at any other time in its history. Chris Cartwright, Head of Critical Infrastructure at Capita Consulting, discusses the role of data in water conservation.

The North has a proud industrial heritage, and now it has a huge opportunity to become a world class leader in the emerging clean energy sector.

To mitigate climate emergency, there is a global race to achieve carbon neutrality.

Patrick Cunningham, our Director of Building Control, explains why the UK needs more low-carbon homes to reach its net zero emissions target, and how stronger building regulations can help.

When you picture the communities of the future what do you see?

The Covid-19 pandemic has caused undeniable personal suffering and fiscal chaos across the UK – and, indeed, the world - for most of 2020, a year that many of us personally, professionally and economically have found difficult in ways we could never have anticipated.