We’ve just commissioned some independent research into “Fairness in Collections” to gain a deeper insight into the issues facing people who are in debt.

Cyber security has an air of mystery to it. Something hidden in the shadows and only able to be understood by technologists and spies.

The Covid-19 pandemic has accelerated the need for cyber security but also changed the very nature of the beast.

The pandemic isn’t only affecting us as individuals – it’s affecting us as societies and economies too.

If you search the Internet for the first example of hacking, you’ll come across the name of Nevil Maskelyne. He was an Edwardian magician, inventor and businessman.

News, research, reports and thought leadership articles looking to the future of utilities

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

One of the things that the pandemic has surfaced is increasing inequality. The impact of Covid- 19 continues to take its toll not only on people’s physical and mental health but also on their financial stability.

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

As we continue to look at the opportunities and choices organisations need to make, to plan, rebuild and come back stronger after the pandemic, we turn our attention to government and defence.