Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

The future of the travel and leisure sector is undoubtedly set to be affected by rising costs, ongoing disruption and growing concerns about its environmental impact - all at a time when consumer demand and expectations are increasing.

Our study of 3,000 UK shoppers benchmarks consumer attitudes to understand how we shop, our preferences and the extent we require sustainable/ethical practices.

Delivered by industry experts, 4 insightful videos consider the future of retail, from generational consumer change and technology to the cost of living crisis.

A new approach to the home buying experience will radically alter the mortgage process, delighting customers and providing opportunities for innovative providers to disrupt the market.

Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.

We help clients harness the data, technology and people to ensure they can always serve their customers with the most effective and efficient customer engagement journeys, creating better outcomes at every touchpoint. By working collaboratively with our clients and drawing on extensive practical experience, we deliver services and innovative solutions that transform the customer experience.

News, research, reports and thought leadership articles looking to the future of utilities

Sustainable transformation means a brighter future for banking. Whether that’s being attentive to preferred channels or driving efficiencies to reduce costs, the focus must be on enhancing every moment for your customers and colleagues.

Our extensive range of mortgage, pensions and actuarial solutions is designed to help the finance industry to meet customer expectations and regulatory demand.