We're dedicated to supporting thousands of customers across the UK.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.

CHKS has been awarded a new contract for the provision of an all Wales national and Health Board clinical benchmarking and analytics system.

Helping to keep buildings safe and compliant across Luton through providing building control resilience.

Our vast range of customer services for local authorities includes general enquiries, council switchboards, advice lines, complaints handling & one-stop-shops.

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

We’ll make sure your citizens get the help they need when phoning your council, housing association or other public service outside of normal working hours.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.