At Capita, we understand the importance of empathy. We met with financial services leaders to explore how we can support vulnerable customers and create better outcomes.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

With the UK economy in fragile position, investment in resilience is essential to enable local authorities to weather the inevitable storm that lies ahead.

People is a key theme across all the three recently published reports on the Armed Forces. The Haythornthwaite Review, the Defence Command Paper (DCP23), and Defence Procurement report. Capita Defence is all about People – talent acquisition, training and talent management – and now, more than ever, is front and centre of an Armed Forces for the 22nd Century.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

In advance of new SPS import policies, we discuss how AI and automation will be vital for compliance for traders and authorities.

How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

Balancing energy efficiency, cost, and carbon reductions is crucial in care settings. We look at how to achieve that balance.