Motor finance: A strong brand means loyal customers

Most customers aren’t aware that their bank offers help for the vulnerable – and would welcome the chance to explore such services.

Financial services can find success in the motor finance industry. We look at 3 actions providers must take to offer drivers flexibility and control.

Half of people have switched banking providers, with some of these doing so multiple times.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

Needing to balance customer experience and colleague experience brings with it the concept of prioritising a 'total experience’, which can benefit both groups as well the organisation as a whole.

Knowing you’re delighting your customers is the holy grail for any business.

How can communication service providers reconnect with customers and emerge stronger, and survive the recession and what are the areas of investment?

Is online the future, and are high streets flourishing? Just as they have for centuries, bricks and mortar retailers are reinventing themselves – competing and complementing the online option, and even stealing a march on it.