We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

From delivering services to collect, maximise and distribute revenue, to providing the latest software and automation for in-house teams, we help transform operations.

We're helping local authorities administer, collect and recover council tax and business rates, maximising revenue to invest into local services.

Our fully-managed service quickly identifies residents no longer eligible for single person discounts on council tax, removing the burden from local authority teams.

We support housing associations and other social landlords to focus on identifying and preventing customers getting into debt – and supporting those who do.

We helped the London Borough of Bexley achieve its fastest ever processing time of housing benefit claims and changes of circumstances.

Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We’re helping clients achieve a deeper understanding of their customers – and developing loyalty strategies that build a customer relationships.

Our specialist sales teams are using data, analytics, technology and a wealth of experience to generate millions of pounds of sales for our clients every year.