Capita plc (‘Capita’) has expanded its relationship with ServiceNow (NYSE: NOW), the leading digital workflow company, to further embed the technology company’s services to help drive even better service outcomes for clients.

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Josh Kelly talks about his role at Capita, starting as a Building Control Technical Support Officer.

Mobilising a resilient and responsive workforce in less than 2 weeks to ensure minimal disruption to customer services.

When a leading UK and international insurer needed help managing customer services they turned to us to benefit from our 30 years’ experience of outsourcing and managing call-centres for some of the world’s leading companies.

Capita has provided FC Bayern Munich’s customer services since 2017, using a multi-channel and cross-departmental customer service concept.

Experts share practical strategies to reduce energy use, cut carbon emissions, and ease financial pressures—all while maintaining high-quality care.

Capita plc (‘Capita’) has expanded its longstanding collaboration with Microsoft to build upon existing digital and AI capabilities and further improve services for clients and colleagues.

Capita announces an expansion of the collaboration with ServiceNow to help drive productivity and efficiencies, deliver growth and improve offerings to clients.

Capita expands partnership with Southern Water to deliver new customer service technology