Capita announces that Entrust Support Services, its joint venture with Staffordshire County Council (SCC), has agreed a further extension of its long standing partnership with the client.
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Capita plc (Capita) today announces that it has agreed to sell its private sector contact centre1 business to Inspirit Capital as a continuation of strategic simplification.
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Capita has secured a two year renewal worth £5 million to provide contact centre services for a major distribution client, continuing a partnership in place since 2018.
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We provided our utilities client with continuity whilst transitioning to Kraken, the customer relationship platform - we also enhanced customer experience.
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Our 140 specialists provide clear, supportive financial assistance and effective, empathetic collections services for a leading UK retail bank to protect revenue.
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Read how we helped a retail client manage customer demand during the holiday peak period, supporting online and in‑store journeys, enhancing customer experience and brand loyalty.
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Our unique blend of deep process expertise and advanced AI empowers our 34,000 people to deliver better outcomes for clients and society. Anchored by our values – ‘Customer first, always’, ‘Fearless innovation’, ‘Achieve together’, and ‘Everyone is valued’ – we follow guiding principles that shape our culture, drive behaviour and steer our strategic direction.
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From digital transformation to public service delivery, explore the trends shaping business, government and society.
This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
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This article explores how procurement can drive wider and greater innovation across organisations whilst continuing to deliver on the traditional expectations
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We look at the opportunities for procurement teams to make savings in pharmacy spend.
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News
Capita plc (Capita) today announces that it has agreed to sell its private sector contact centre1 business to Inspirit Capital as a continuation of strategic simplification.
Read more
Capita announces that Entrust Support Services, its joint venture with Staffordshire County Council (SCC), has agreed a further extension of its long standing partnership with the client.
Read more
Capita provides an update for Civil Service Pensions Scheme (CSPS) members on service delivery.
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Capita has secured a two year renewal worth £5 million to provide contact centre services for a major distribution client, continuing a partnership in place since 2018.
Read more
Capita is advancing its AI strategy with Multiverse to drive operational excellence across its business
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