Insights
Savings programme spotlight – pharmacy procurement
We look at the opportunities for procurement teams to make savings in pharmacy spend.
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Watch this free, insightful webinar with a panel discussion where we delve into the critical topic of organisational resilience.
In today’s rapidly evolving landscape, having the right skillset is essential for teams and divisions to thrive. This discussion explores how we can equip ourselves and our organisations to adapt, pivot, and succeed.
We’re not just talking about physical and mental well-being; we’re diving into the skills that empower our teams. How can we ensure our organisations remain resilient in the face of challenges?
Organisations are increasingly prioritising multi-skilling. However, only 21% are very or extremely effective at implementing it, according to the Society for Human Resource Management.
Steph Bright, Senior Consultant at Capita, Simon Gibson, Head of Talent at Center Parcs, and James Eynon, Senior Consultant at Capita discuss the following:
- Why is organisational, skills-based, resilience so important?
- What skills do we need to create organisational resilience?
- How do you measure & track those skills effectively?
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InsightsCapita’s industry spotlight: key CX trends by sector
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
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InsightsCX trends for 2026
In 2026, CX in the UK, Ireland, and Europe blends AI, personalisation, and trust, balancing automation with human empathy and meeting sector-specific needs.
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