Watch this free, insightful webinar with a panel discussion where we delve into the critical topic of organisational resilience.
In today’s rapidly evolving landscape, having the right skillset is essential for teams and divisions to thrive. This discussion explores how we can equip ourselves and our organisations to adapt, pivot, and succeed.
We’re not just talking about physical and mental well-being; we’re diving into the skills that empower our teams. How can we ensure our organisations remain resilient in the face of challenges?
Organisations are increasingly prioritising multi-skilling. However, only 21% are very or extremely effective at implementing it, according to the Society for Human Resource Management.
Steph Bright, Senior Consultant at Capita, Simon Gibson, Head of Talent at Center Parcs, and James Eynon, Senior Consultant at Capita discuss the following:
We look at why trust, not technology, now shapes AI adoption in public services and how responsible implementation can improve outcomes for citizens.
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This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
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How public sector organisations can embed AI safely into live services, strengthening trust, governance and outcomes for citizens.
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