We’re a consulting, transformation and digital services business, delivering innovative solutions to transform and simplify the links between businesses and customers, and governments and citizens. We offer unparalleled breadth and depth of expertise across each of the industries we support – find out more by selecting your industry below.
Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Customer experience
Customer experience
Technology
Telecoms
Our thinking
The future of CX for telcos, media and technology providers: 10 things over 10 years
Remodelling the customer experience and driving change in an agile way – so what are the key investment areas?
6 Mins read
Central government
Defence
Education
Local government
Government
Transport
Our thinking
Accelerating pace and progress: Three practical levers to boost public sector productivity
As ONS figures show the UK economy has contracted a further 0.2% between July and September, we consider the implications and way forward for the public sector
4 Mins read
Customer experience
Our thinking
Redefining our strategies for CX in challenging times
The way we manage our people and respond to our customers’ needs to be adaptive, relevant but above all empathetic.
Transport
Our thinking
Decarbonising transport - driving behavioural change and best practice
Transport is the major source of carbon emissions and if we are to achieve net zero targets we need to accelerate the decarbonisation of transport. In our report, we reveal insightful findings on the public’s clarity, connectivity and comprehension of net zero, as well as purposeful solutions that can help Transport providers to drive progress and behavioural changes in communities.
5 Mins read
Utilities
Our thinking
White paper: Testing the UK’s views on water usage and water metering
What are the barriers to adopting a smart meter? What are people doing to reduce water wastage? We examine key trends to help you understand your customers better
1 Min reads
Financial and banking
Our thinking
Three key challenges mortgage lenders are facing – and how to tackle them
Mortgage lenders can better support customers through the current cost-of-living crisis by using data and digital channels.
6 Mins read
Every day we’re helping our clients transform and simplify services with innovative solutions. Here are some practical examples of how we’re delivering these solutions and the difference they make.
Find out what's happening around Capita.
Newsroom
Capita announces it has agreed to sell Capita Translation and Interpreting (CTI) to LanguageLine
Capita plc today announces that it has agreed to sell Capita Translation and Interpreting (CTI) to LanguageLine.
2 Min reads
Newsroom
Capita Experience appoints new divisional CEO
Capita plc ('Capita') has appointed Corinne Ripoche to lead Capita Experience, one of its two core divisions.
2 Min reads
Local government
Public services
Automation
Customer experience
Digital
Government
Local government
Software
Technology
Newsroom
Capita secures extension to Barnet Council contract
Capita announces it has secured an extension to its contract with Barnet Council to continue to deliver back-office services for the borough’s citizens.
3 Min reads
Automation
Customer experience
Newsroom
Capita agrees to sell payments processing business Pay360
Capita announces it has agreed to sell Pay360 Ltd to Access PaySuite in a deal that values Pay360 at £150m on a cash-free, debt-free basis.
5 Min reads
Responsible business
Company news
Capita launches first employee leadership council
Capita plc (Capita) has launched the business’ first employee leadership council. The council comprises 11 individuals, drawn from different parts of Capita, who have been identified as potential future leaders within the organisation.
3 Min reads
Central government
Defence
Responsible business
Social value
Company news
Capita joins forces with social impact firm to help military fill veterans digital skill gap
Capita joins forces with social impact firm to help military veterans fill UK’s chronic digital skills gap
2 mins