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Working for us

We combine a people-led approach to business with a desire for efficiency and improvement to make our clients more effective and successful organisations.

We support clients across a range of sectors, including local government, central government, education, transport, health, life and pensions, insurance  and other private sector organisations. We support them with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever – and we always need new talent to help us achieve our goals.

Our history

We started as two people, now we are 70,000. We were built on entrepreneurial spirit and a keenness to use the latest technology and thinking to transform the way organisations work - and that hasn’t changed since we were formed in 1984.

Bringing together the public and private sector was seen as a radical move – public sector outsourcing barely existed in the UK at the time. But we were confident and it’s this kind of original thinking that has been at the foundation of everything we’ve strived to achieve ever since.

Our culture and values

As the UK’s leading customer, business and professional support services organisation, we’re all about creating better outcomes and making things easier for our clients and for their customers. It’s central to everything we do. To achieve this, we encourage our people to think differently and express themselves freely – empowering them to make the decisions that matter.

Our employees bring with them a wealth of knowledge and expertise. To utilise these effectively, our overall approach is based on a distinct set of values - openness, ingenuity, collaboration and effectiveness, which we believe stand us apart from other large organisations and ultimately hold us together.

Our people

Working with clients across a range of sectors, it is essential that we employ a workforce with a broad range of skills and expertise to help us become more efficient, more effective and more impactful.

Openness, collaboration and a willingness to engage with technology and new modes of learning are essential to us getting the most out of our talent – and helping them get the most out of us. We know how to harness your enthusiasm, we know how to develop your skills and we know how to make sure you get the most from us and in doing so, we enable you to unlock value for us and for our clients.



We train our managers to engage and grow the performance of their teams and alongside their support, we also ensure considerable opportunities for training and development are available to our employees. We understand the value of our people and are eager do everything we can to support them in becoming the capable, dynamic workforce that continues to drive us forwards.

Diversity and inclusion

Our success is a direct result of the experience and quality of our employees. So it’s in all of our interests to focus our energies on maximising the potential of each unique individual. We believe this is best achieved by developing our employee’s talents, while recognising their differences.

By treating people fairly, regardless of their age, sex, religion, disability or sexual orientation, we can also improve our market competitiveness, foster innovation, enhance our corporate social responsibility and create an inclusive and positive working environment for all employees.

Corporate social responsibility


Corporate responsibility means different things to different businesses. For us, corporate responsibility means acting responsibly in all that we do and adding value, not only in our commercial activities, but beyond these to support all of our stakeholders, including the communities in which we work. Our partnership with The Prince’s Trust is just one example of our commitment to the communities we serve. 

We believe that our responsible behaviours underpin our business, enhance our multiple relationships and further motivate our people. The result is a better and more sustainable business.



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