Capita selected to deliver Synergy Business Process Services contract worth £370 million

Capita today announces that it has been selected to deliver the Synergy Business Process Services contract.

As part of the new contract, the company will deliver tech-enabled back-office services for public servants across four major UK government departments: the Department for Work and Pensions, Ministry of Justice, Home Office, and the Department for Environment, Food and Rural Affairs.

Capita will deliver a suite of services including HR, payroll, recruitment, finance, procurement, and service desk support, underpinned by technologies delivered with hyperscalers and partners.

The contract is expected to commence in phased tranches, beginning March 2026, and will run for seven years, with the option of three one-year extensions. It is worth £370 million over this 10-year period.

Notes to editors:

The IFRS 15 transaction price (order book value) is £370 million over 10 years (including all extension periods) which excludes additional change and expansion services expected over the term of the contract.

For more information, please contact:

Investor enquiries
Helen Parris
Director of Investor Relations
Email: IRteam@capita.co.uk

Stephanie Little
Head of Investor Relations
Email: IRteam@capita.co.uk

Media enquiries
Email: media@capita.co.uk

About Capita plc
Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day.