Elevating customer service with AI-powered call analysis
Capita has implemented CallSight, a scalable AI platform to enhance agent call management for financial services for more efficient, compliant customer service.
Read moreWe’ve helped Trafford Council with a major and complex planning application which will see more jobs created for residents, as well as an improvement to their local area.
Planning applications can be submitted to local authorities in unpredictable volumes and can range from small householder requirements to large regeneration projects. And councils need to be confident they can handle whatever is sent their way.
As with many local authorities around the country, planning resource and capacity, can often be limited. We can provide the support needed in situations of increased demand, reduced capacity or when specialist expertise is required.
Trafford Council asked us to work collaboratively with their planning team to process a major application for a regeneration project with huge economic benefits to the community.
Our flexible procurement model gives residents peace of mind that no matter how big or small the project is, our experts can handle it.
An initial briefing with the council helped us understand any issues such as planning policy, council member interests, community or consultees issues, other technical, procedural, sensitivities or local knowledge-based matters. We could then familiarise ourselves with the proposal, planning history, planning policy framework etc. From here, we:
Working both remotely and on-site, we teamed up effectively with Trafford Council and supported the planning application process quickly and accurately. Our team produced robust planning committee reports, which clearly set out justifications, recommendations and conditions.
Capita has implemented CallSight, a scalable AI platform to enhance agent call management for financial services for more efficient, compliant customer service.
Read more
Share