A leading financial services company has transformed its customer service operations by implementing CallSight, a cutting-edge AI platform. This has enabled them to enhance efficiency, automate quality assurance, and maintain the highest standards of data protection and compliance.
The company was facing a high volume of recurring enquiries and needed a way to rapidly analyse and optimise its service processes.
Download the case study to read about how we supported this client’s needs:
Capita has implemented CallSight, a scalable AI platform to enhance agent call management for financial services for more efficient, compliant customer service.
Read more
Share