Why trust matters more than technology
We look at why trust, not technology, now shapes AI adoption in public services and how responsible implementation can improve outcomes for citizens.
Read moreNeurodiversity can be described as the diversity or variation of cognitive functioning in humans.
It’s also used to represent a fast-growing sub-category of organisational diversity and inclusion that seeks to embrace and maximise the talents of people who think differently.
Beyond looking at the benefits and considerations for organisations in creating inclusive workplaces, we also look to the question –is learning inclusive for neurodiverse groups? What might not make it inclusive, and how we can design experiences that are accessible and effective for all?
This report looks at how organisations can embrace neurodiversity as part of the diversity, equity, and inclusion (DE&I) agenda, and incorporate strategies to educate employees and address the potential bias that exists within our societies and organisations.
Senior Consultant – Research & Insights
Senior Consultant – Research & Insights
Steph has a multi-disciplinary learning background having worked across various roles in learning production, customer success and solution design over the last 8 years. Within Capita Education & Learning Steph is responsible for facilitating research and thought leadership to support customer growth and the development of research-driven learning solutions. She is studying a Masters in Organisational Psychology and is a member of the Capita Leadership Council.
We look at why trust, not technology, now shapes AI adoption in public services and how responsible implementation can improve outcomes for citizens.
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This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
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How public sector organisations can embed AI safely into live services, strengthening trust, governance and outcomes for citizens.
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