From firefighting to flow
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
Read moreNeurodiversity can be described as the diversity or variation of cognitive functioning in humans.
It’s also used to represent a fast-growing sub-category of organisational diversity and inclusion that seeks to embrace and maximise the talents of people who think differently.
Beyond looking at the benefits and considerations for organisations in creating inclusive workplaces, we also look to the question –is learning inclusive for neurodiverse groups? What might not make it inclusive, and how we can design experiences that are accessible and effective for all?
This report looks at how organisations can embrace neurodiversity as part of the diversity, equity, and inclusion (DE&I) agenda, and incorporate strategies to educate employees and address the potential bias that exists within our societies and organisations.
Senior Consultant – Research & Insights
Senior Consultant – Research & Insights
Steph has a multi-disciplinary learning background having worked across various roles in learning production, customer success and solution design over the last 8 years. Within Capita Education & Learning Steph is responsible for facilitating research and thought leadership to support customer growth and the development of research-driven learning solutions. She is studying a Masters in Organisational Psychology and is a member of the Capita Leadership Council.
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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Automation can accelerate productivity, but only when it’s embedded within stable, well understood services, not introduced as a standalone initiative.
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Across public services, understanding what it costs to deliver a service end to end is one of the most important steps to sustained productivity improvement.
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