Report: Redefining our strategies for CX in challenging times

We all know that customer experience (CX) is a key driver of corporate growth and those who do it well typically outperform the rest. But can businesses be certain that they are adapting their strategies effectively for the challenges of today’s world?

Capita’s thought-provoking think tank on 7 November 2022, Redefining Our Strategies for CX in Challenging Times, provided compelling insights into how we must adapt our CX strategies as the world challenges us in new ways.

Download our report from the event to understand more about:

• How must customer and employee experience management adapt during tough times?
• What are the new ‘truths’ about customer and colleague needs and expectations?
• What becomes a priority?
• What will vulnerability look like over the next six months and what should be our response?
• What does success look like and how are we going to measure it?