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Capita is an outsourcer, working across eight countries to take on the complex, time-consuming tasks that our customers find challenging, to make them more efficient, intuitive and reliable.

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Some 34,000 colleagues make up Capita, transforming essential services for millions of people.  Informed by data and powered with generative and agentic AI, we all share the same drive to do more for our clients and achieve more for our business.

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Read the report on our exclusive event to discover compelling CX insights from today’s clients, customers and colleagues.

We all know that customer experience (CX) is a key driver of corporate growth and those who do it well typically outperform the rest. But can businesses be certain that they are adapting their strategies effectively for the challenges of today’s world?

Capita’s thought-provoking think tank on 7 November 2022, Redefining Our Strategies for CX in Challenging Times, provided compelling insights into how we must adapt our CX strategies as the world challenges us in new ways.

Download our report from the event to understand more about:

  • How must customer and employee experience management adapt during tough times?
  • What are the new ‘truths’ about customer and colleague needs and expectations?
  • What becomes a priority?
  • What will vulnerability look like over the next six months and what should be our response?
  • What does success look like and how are we going to measure it?
Download our report

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