2025 was the year we accelerated our journey to become the UK’s leading AI-enabled business process outsourcer.
We’re transforming Capita with agentic AI - combining human oversight with digital agents to deliver smarter services at scale. From our AI Catalyst Lab and client zero approach, to the AI Catalyst Stack that coordinates end-to-end workflows, we’re focused on creating better outcomes for customers and citizens.
Watch now to hear our story ➥
Capita shares three lessons from scaling Agentic AI: build in governance, create visibility and orchestrate AI effectively to deliver value.
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We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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Automation can accelerate productivity, but only when it’s embedded within stable, well understood services, not introduced as a standalone initiative.
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