Capita’s industry spotlight: key CX trends by sector
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
Read more2025 was the year we accelerated our journey to become the UK’s leading AI-enabled business process outsourcer.
We’re transforming Capita with agentic AI - combining human oversight with digital agents to deliver smarter services at scale. From our AI Catalyst Lab and client zero approach, to the AI Catalyst Stack that coordinates end-to-end workflows, we’re focused on creating better outcomes for customers and citizens.
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Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
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In 2026, CX in the UK, Ireland, and Europe blends AI, personalisation, and trust, balancing automation with human empathy and meeting sector-specific needs.
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