Capita, in collaboration with County Councils Network and ADASS, hosted a public webinar in July: Supporting choice, control and personalisation with AI, data and digital tools.
We were delighted to be joined by a panel of experts:
Advancements in AI present promising opportunities to enhance adult social care by improving efficiency, personalisation, and service accessibility while addressing sector challenges related to data management, inclusivity, and ethical use. Our expert panel discussed these prospects alongside practical considerations for implementation.
Insightful topics covered, included:
Discover more about our local government services:
Watch the replay to hear our experts’ thoughts >>
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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Automation can accelerate productivity, but only when it’s embedded within stable, well understood services, not introduced as a standalone initiative.
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Across public services, understanding what it costs to deliver a service end to end is one of the most important steps to sustained productivity improvement.
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