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Capita is an outsourcer, working across eight countries to take on the complex, time-consuming tasks that our customers find challenging, to make them more efficient, intuitive and reliable.

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Capita, in collaboration with County Councils Network and ADASS, hosted a public webinar in July: Supporting choice, control and personalisation with AI, data and digital tools.

We were delighted to be joined by a panel of experts:

  • Martin Tett (Chair) – CCN spokesperson for Adult Social Care
  • Will Flint – Care sector specialist and co-founder, Pairly
  • Isaac Samuels OBE – Person who draws on care and support
  • Mel Lock – Director of Adult Services, Somerset Council
  • Richard Howells OBE – Founder, The Tribe Project
  • Nick Parker – Market Development Director, Capita

Advancements in AI present promising opportunities to enhance adult social care by improving efficiency, personalisation, and service accessibility while addressing sector challenges related to data management, inclusivity, and ethical use. Our expert panel discussed these prospects alongside practical considerations for implementation.

Insightful topics covered, included:

  • How AI can streamline care and data use
  • Why inclusivity and co-production is vital
  • What barriers we should consider when scaling AI solutions.
  • Integration and ethical consideration

Discover more about our local government services:

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Watch the replay to hear our experts’ thoughts >>

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