Capita’s industry spotlight: key CX trends by sector
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
Read moreAt the Tower of London, Capita reaffirmed its commitment to the Armed Forces Covenant—a promise to support those who serve, have served, and their families.
But this isn’t just a signature; it’s a shared responsibility. In this video, Capita colleagues reflect on what the Covenant means to them personally and professionally. From veteran recruitment and reservist support to family-friendly policies and community partnerships, hear how we’re turning words into action. Because honouring the Covenant isn’t just about gratitude—it’s about fairness, opportunity, and building a workplace and society where everyone, including our armed forces community, can thrive.
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
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In 2026, CX in the UK, Ireland, and Europe blends AI, personalisation, and trust, balancing automation with human empathy and meeting sector-specific needs.
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