Legal records management for solicitors | Best practice vodcast series | Capita

Challenges, solutions and best practices

In this vodcast series, Neil Skellam and David Hanson explore the realities of legal records management why it matters, the difficulties solicitors face, and how to manage records more effectively in a hybrid paper-digital world.

Episode 1

Neil and David discuss the day-to-day issues solicitors face in managing legal records—from client files to wills and conveyancing documents. They explore why these records are still stored, what types exist, and how law firms can manage them more efficiently.

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Episode 2

This episode focuses on the solutions for legal records management. Neil and David share how Capita supports solicitors with secure, scalable, and compliant document management freeing up space, reducing risk and improving operational focus.

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As a trusted records management partner to the Solicitors Regulation Authority (SRA), government departments and regulated businesses, we provide secure, scalable solutions tailored to legal practices—reducing administrative burden, freeing up office space, and ensuring compliance so you can focus on exceptional client service.

Learn more about how our legal records management services can support your solicitors’ practice:

Records management services

Speakers

Neil Skellam

Business Development Manager, Capita

Neil is a customer focussed Business Development Manager with a passion for delivering value to clients through automation and digitisation of inbound and outbound customer communications.

David Hanson

head of patient services, PCSE (previously operations director), Capita

David joined Capita in 2000, initially working with Capita CIC before moving to Primary Care Support England (PCSE) in October 2024. With a strong foundation in strategic management, David brings over two decades of operational expertise to his role. His leadership is defined by a commitment to quality, continuous improvement, and delivering customer-centred service excellence across the organisation.