Capita named a Leader in ISG Provider Lens CX Services 2024 News | Capita

Capita has been named a ‘Leader’ in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant, underscoring its commitment to delivering exceptional customer experience solutions.

The report assesses providers across three quadrants: Digital Operations, Intelligent Agent Experience and Intelligent CX (AI & Analytics) based on competitive strength and portfolio attractiveness. Capita emerged as a ‘Leader’ in all 3 areas highlighting Capita’s capabilities in embedding technology and data to deliver enhanced customer experiences.

“Capita delivers innovative and powerful AI- and automation-based agent assistance solutions. It leverages its extensive partner ecosystem to ensure that fully tailored and supportive intelligent CX is delivered.”

Dr Kenn Walters, - Lead Global Analyst, ISG

This accolade places Capita at the forefront of the customer experience industry and is attributed to its robust suite of service offerings, underpinned by AI and analytics to drive customer satisfaction and operational efficiencies.

As Capita continues to evolve and innovate, it remains focused on delivering exceptional value and transformative solutions to clients.

About Capita

Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day.