Capita has been named a ‘Leader’ in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant, underscoring its commitment to delivering exceptional customer experience solutions.
The report assesses providers across three quadrants: Digital Operations, Intelligent Agent Experience and Intelligent CX (AI & Analytics) based on competitive strength and portfolio attractiveness. Capita emerged as a ‘Leader’ in all 3 areas highlighting Capita’s capabilities in embedding technology and data to deliver enhanced customer experiences.
“Capita delivers innovative and powerful AI- and automation-based agent assistance solutions. It leverages its extensive partner ecosystem to ensure that fully tailored and supportive intelligent CX is delivered.”
This accolade places Capita at the forefront of the customer experience industry and is attributed to its robust suite of service offerings, underpinned by AI and analytics to drive customer satisfaction and operational efficiencies.
As Capita continues to evolve and innovate, it remains focused on delivering exceptional value and transformative solutions to clients.
Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day.
Media enquiries
Capita external communications
Email: media@capita.co.uk
Capita announces half year financial results for 2026, reporting continued strategic progress and in line full year financial performance guidance.
Read more
Capita announces that it has secured a five-year extension for its two Transport for London (TfL) Road User Charging contracts.
Read more
Capita plc today announces that post market close on 31 July 2026 it completed the sale of its private sector contact centre business to Inspirit Capital.
Read more
Capita announces it will help deliver training services for the British Army’s Collective Training System (ACTS), as part of the Omnia Training consortium led by Raytheon UK.
Read more
Share