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Capita has been named a ‘Leader’ in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant, underscoring its commitment to delivering exceptional customer experience solutions.
The report assesses providers across three quadrants: Digital Operations, Intelligent Agent Experience and Intelligent CX (AI & Analytics) based on competitive strength and portfolio attractiveness. Capita emerged as a ‘Leader’ in all 3 areas highlighting Capita’s capabilities in embedding technology and data to deliver enhanced customer experiences.
“Capita delivers innovative and powerful AI- and automation-based agent assistance solutions. It leverages its extensive partner ecosystem to ensure that fully tailored and supportive intelligent CX is delivered.”
This accolade places Capita at the forefront of the customer experience industry and is attributed to its robust suite of service offerings, underpinned by AI and analytics to drive customer satisfaction and operational efficiencies.
As Capita continues to evolve and innovate, it remains focused on delivering exceptional value and transformative solutions to clients.
For more information, please contact:
Media enquiries
Capita external communications
Email: media@capita.co.uk
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