Four Councils extend community services partnership with Capita | Capita

Four Councils - Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council - have confirmed a three-year extension to their joint contract with Capita, ensuring the continued delivery of vital services to residents across their communities.

The renewed agreement, which came into effect in October, will run through to 2028. Capita will continue delivering essential services to the councils, including revenues and benefits, contact centre and local land charges. In addition, the company will continue to provide an out-of-hours contact centre service for South Oxfordshire and Vale of White Horse.

The partnership reflects a shared vision for service excellence and a collaborative approach to public service delivery. By securing this extension, the councils have reaffirmed their commitment to delivering consistent, high-quality support to their communities through working with Capita.

Samantha Davies, Client Partner at Capita, said: “We’re proud to continue working alongside the councils to deliver services that make a meaningful difference in people’s lives.

“We’re already driving innovation within our revenues and benefits service - leveraging technology to improve processes and enhance the customer experience, and we’re looking forward to building on this and exploring new opportunities to further improve services for citizens.”

Capita partners with over 250 councils across the UK, combining deep local government expertise with technology and data to deliver efficient, integrated services. These services span a range of areas including benefits administration, and supporting housing, to maintaining community spaces and boosting local businesses, all helping create thriving communities and better outcomes for residents.

About Capita plc

Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day. www.capita.com

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