The extension, which will commence in July 2027, builds on Capita’s longstanding partnership with the BBC and reflects both parties’ commitment to service continuity and operational excellence.
Under the terms of the extension, Capita will continue to deliver TV Licensing services, focusing on driving operational efficiencies.
Capita’s operational delivery continues to achieve high customer satisfaction scores and consistently meets all key service metrics. The Group remains committed to supporting the BBC’s objectives and delivering further enhancements to customer experience and cost efficiency throughout the contract term.
Adolfo Hernandez, Chief Executive Officer of Capita, commented: “We are delighted to extend our partnership with the BBC, supporting such a vital public service. This agreement is a testament to the strength of our relationship, our operational expertise, and our commitment to continuous improvement. We look forward to delivering further value for the BBC and the millions of households we serve.”
For more information, please contact:
Investor enquiries
Helen Parris
Director of Investor Relations
Email: IRteam@capita.co.uk
Stephanie Little
Head of Investor Relations
Email: IRteam@capita.co.uk
Media enquiries:
Email: media@capita.co.uk
About Capita plc
Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day. www.capita.com
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