Capita plc update – CSPS and Royal Mail Statutory Pension Scheme

Capita plc notes the statements made yesterday regarding the Civil Service Pension Scheme and the Royal Mail Statutory Pension Scheme.

Capita inherited a distressed service when it stepped into the Civil Service Pension Scheme in December 2025, with a significant and aged backlog. We have been working together with the Cabinet Office over several months to reduce the backlog. We recognise the seriousness of the matters raised and are taking all necessary steps to address the issues identified and inherited.

Our focus is on ensuring members of the Civil Service Pension Scheme receive the service they expect and deserve, in line with the plan agreed with the Cabinet Office, and in spite of the challenging environment and complex nature of the backlog inherited.

Capita has offered to cover the cost of the surge resource deployed by the Cabinet Office in supporting the plan from 10 April 2026. This additional cost is within our expectations and has no material impact on the Group’s 2026 financial guidance.

We continue to work closely and transparently with the Cabinet Office and are committed to delivering the plan we have developed in partnership by the end of June 2026.

In relation to the Royal Mail Statutory Pension Scheme, detailed discussions around the future of this contract are ongoing. This contract has annual revenues of less than £10m with operating profit in line with divisional margin achievements.

Capita has administered the Royal Mail Statutory Pension Scheme since 2018 and will continue to work closely with all parties to ensure continuity and a smooth handover in line with the Cabinet Office’s future alternative arrangements.

For more information, please contact: 

Media enquiries
Email: media@capita.co.uk

About Capita plc

Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day.