Capita appoints new Managing Director for Germany - External industry expert takes over key position
Capita Customer Services (Germany) GmbH, one of Europe's leading outsourcing service providers for customer management, is pleased to announce the appointment of Axel Wehrle as the new Managing Director for Germany. With immediate effect, Axel Wehrle will take over the strategic and operational management of the company in Germany.
Axel Wehrle joins Capita from media and telecommunications company Virgin Media O2, where he held the position of Director Customer Services, launching the implementation of the Amazon Connect platform. Prior to this he held senior leadership roles at Amazon, O2, General Motors and 1&1 Versatel. His extensive and long-standing experience in the customer care environment as well as his expertise in implementing Gen AI solutions make him the ideal person to realise Capita's ambitious growth targets in Germany.
"With the appointment of Axel Wehrle, we are gaining a Managing Director who not only has a deep understanding of our clients' customer care needs, but also a clear vision for the future," said Corinne Ripoche, Divisional CEO Capita Experience.
"His proven track record and ability to inspire and lead teams will be instrumental in taking our business in Germany to the next level."
Axel Wehrle said: "I am very much looking forward to taking on the role of Managing Director at Capita. It is a great opportunity to bring my experience and expertise to a dynamic and innovative organisation. Working collaboratively with the talented German team and wider Capita business I am confident we can further strengthen our market position in Germany and continue to expand our customer focus."
Axel Wehrle's move to Capita is a strong signal for the continuous growth and further development of the company in Germany. With a fresh, external perspective and extensive industry experience, he will drive forward the strategic initiatives and provide new impetus.
Capita is one of Europe's leading outsourcing service providers and handles customer management for companies from a wide range of industries. It supports its clients in their digital transformation and thus strengthens them for the challenges of the future.
With around 41,000 colleagues, the company has made it its mission to ensure that every customer contact is a good contact - through empathetic customer service employees combined with the right technologies that positively change and simplify the connections between companies and their customers.
Capita is listed on the London Stock Exchange (CPI.L) and operates sites in the UK, Europe, India and South Africa. The company is based on two divisions - Capita Public Service and Capita Experience - which focus on different growth markets and customer needs. In Germany and Switzerland, as part of the Experience Division, Capita takes on customer management for companies in various industries, always with the aim of creating better customer experiences.
Further information at: www.capita.com or www.capita-europe.com
Press contact:
Capita Customer Services (Germany) GmbH
Janine Kammann
Head of Marketing & Communications (Germany and Switzerland)
Phone: +49 (0) 151 527 179 25
E-mail: janine.kammann@capita-europe.com
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