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Capita partners with Fujitsu to continue delivery of HR services to the Northern Ireland Civil Service

Date Published

23/05/2021

Capita today announces it has signed a contract extension with Fujitsu to continue to partner and deliver HR and payroll solutions to the Northern Ireland Civil Service (NICS).

Capita and Fujitsu have been partnering to deliver an end to end, fully managed solution for the provision of payroll and HR services to NICS, for 15 years, servicing over 23,000 employees.

Under the new contract, Capita will provide HR query management, payroll, recruitment, and HR Advisory services. This involves managing front line queries received via multiple channels, including assisting employees and managers to use self-service facilities. Capita also receive, investigate, and respond to employee queries, issues and complaints that require additional support, including technical HR advisory queries relating to grievance, performance management and disciplinary matters.

The work will continue to be carried out by a team of over 100 people based in Belfast, who are skilled in dealing with a range of complex issues. On average, Capita and Fujitsu recruit over 2,000 people and answer over 90,000 calls a year on behalf of NICS.

Fujitsu will continue to be responsible for the technology, IT hardware and software involved in the solution, including the Oracle HR platform.

The extension commenced 1 April 2021 and is worth £30m over four years. There is then the option for an additional one-year plus one-year extension worth an additional £15m.

Managing Director of Capita’s HR Solutions, Peter Wallace, said: “I am thrilled that the Northern Ireland Civil Service has decided to extend their contract with us and Fujitsu. Our 15-year partnership with Fujitsu has gone from strength to strength, and between us we have the experience and expertise to deliver the best possible service to the Northern Ireland Civil Service.

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About Capita’s HR solutions business

Sitting within the People’s Solutions division, our HR solutions business provides strategic, tailored HR services across the employee life cycle for a range public and private sector clients. Our end-to-end services allow for our clients to future proof capabilities, to hire the best people, manage employee performance and develop skills. Our services support a rapidly changing HR transformation agenda through process optimisation, data management, digital deployment and compliance based on employees.

About Capita

Capita is a consulting, transformation and digital services business. Every day our 55,000 colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa – and across six divisions: Customer Management; Government Services; People Solutions; Software; Specialist Services; and Technology Solutions. Further information can be found at: http://www.capita.com