Capita signs contract with Virgin Money to deliver a best-in-class mortgage experience

The new contract will deliver a digitally enabled, simplified omnichannel experience with integrated broker and customer portals. The innovative platform allows parties to keep updated on the progress of an application at any time, navigates returning customer journeys, handles complex contract variations and accelerates speed to offer in this competitive landscape.

OmigaDigital is a mortgage origination, sales and processing system that allows providers to manage the end-to-end mortgage process, from initial customer contact through to the boarding of applications onto the mortgage servicing platform.

Capita has committed to funding £3m of additional investment in the platform to drive ongoing innovation and deliver exceptional customer outcomes, both for the benefit of Virgin Money but also of other clients and their customers.

Aimie Chapple, Capita Customer Management Executive Officer, said: “I am delighted that we are extending our partnership of over twenty years with Virgin Money. Through this contract, we will leverage our financial services and digital expertise to deliver our leading mortgage origination system and improve the journey for Virgin Money’s colleagues and customers.”

Hugh Chater, Chief Commercial Officer at Virgin Money, said: “We think the Capita platform, alongside their additional committed investment, will allow us to offer a brilliant experience to our customers, intermediary partners and our mortgage colleagues. The teams have been working hard together and we’re looking forward to bringing our new customer and intermediary propositions to market and then evolving them over the next five years through our partnership with Capita.”

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Capita is a consulting, transformation and digital services business. Every day our 55,000 colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and across six divisions: Customer Management; Government Services; People Solutions; Software; Specialist Services; and Technology Solutions.

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