Quarterly newsletter from Capita - July to September

Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.

The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.

Capita plc (“Capita”), the leading business process outsourcer, today announced it is launching a 'managed cloud connectivity service', offering clients a comprehensive, E2E, AI-driven connectivity solution built on AWS Cloud WAN technology and industry leading SDWAN capability.

As part of its commitment to Armed Forces personnel, Capita has reaffirmed its pledge to the Armed Forces Covenant.

We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.

Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.