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Customer experience
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CX woman on phone

Utilities

Corporate information

Customer experience

Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience

Capita
Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
2 Mins read
News
How our AI solutions are helping our clients to achieve more

Artificial intelligence

Corporate information

Customer experience

Digital & technology

Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution

Capita
Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
3 Mins read
News
CX woman on phone

Critical national infrastructure

Telecoms, media & tech

Corporate information

Customer experience

Digital & technology

Capita secures contract with SP Energy Networks (SPEN)

Capita
Capita has secured a contract with SP Energy Networks (SPEN) to provide a telecoms Network Operating Centre for the next four years.
2 Mins read
News
Customer care -1318864913 .png

Customer experience

Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant

Capita
Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant.
2 Min read
News
Man looking at phone

Customer experience

Capita identified as a ‘Major Contender’ in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024

Capita
Capita identified as a ‘Major Contender’ in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024
2 Min read
News
London office buildings

Customer experience

Capita Poland recognised as a “Proven Provider” by Everest Group

Capita
In the latest Service Provider Compass™ report by Everest Group, Capita has been identified as one of the “Proven Providers” with a “credible delivery presence” in Poland.
2 Mins read
News