Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Local government Clear filter Showing 21 search results Local government Citizen experience Corporate information Four Councils extend partnership with Capita to deliver essential community services Capita Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract. 17/11/2025 2 Mins read News Education Local government Public services Corporate information Capita secures £107m contract extension with Education Authority of Northern Ireland Capita Capita has been awarded a contract extension with the Education Authority of Northern Ireland (EANI) to run until 31 March 2027. 01/04/2025 2 Mins read News Local government Corporate information Capita secures £20m extension with Westminster City Council Capita Capita has a 3 year contract extension to deliver council tax, revenues and benefits, and business rates customer management for Westminster City Council. 29/01/2024 1 Mins read News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Capita plc Full Year Results 2022 Capita Capita Chief Executive Officer, Jon Lewis, has announced Capita plc’s Full Year Results 2022. 02/03/2023 3 Min reads News Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Central government Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Critical national infrastructure Defence Education Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Health Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Justice & policing Local government Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Pensions industry Public services Retail Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Telecoms, media & tech Transport Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Utilities Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Corporate information Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet. 13/12/2022 4 Mins read News Local government Public services Automation Corporate information Newsroom Capita secures extension to Barnet Council contract Capita Capita announces it has secured an extension to its contract with Barnet Council to continue to deliver back-office services for the borough’s citizens. 16/09/2022 3 Min reads News Pagination Current page 1 Page 2 Page 3 Page 4 Next page Next › Last page Last »
