Operational imperatives must always come first We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology Read more
Leading the charge: Overcoming customer service challenges in the electric vehicle industry Capita explores the state of the EV charging industry, its changing regulatory landscape, and the vital role of customer service in addressing these challenges. Read more
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant.
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant.
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant.
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Industry Advisory services Central government Charities Consumer electronics Critical national infrastructure Defence Education Employability Health Housing Insurance Justice & policing Local government Mortgages Pensions Public services Retail Retail banking Telecoms, media & tech Transport Travel & leisure Utilities Water Welfare Topic Artificial intelligence Augmented reality Automation Business growth Citizen experience Climate change Collections Corporate information Customer communications & digital services Customer experience Cyber security Data and analytics Digital & technology Grants Internet of things Learning & development Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Smart cities Social care Social value Vulnerability Workforce development Showing 455 search results Company news Capita appoints new Managing Director for Germany Capita Capita Customer Services (Germany) GmbH is pleased to announce the appointment of Axel Wehrle as the new Managing Director for Germany. 05/09/2024 3 Min read News Corporate information Completion of Capita One sale Capita Capita has completed the sale of Capita One Limited, its standalone software business, to MRI Software, receiving net cash proceeds of approximately £180m. 05/09/2024 3 Mins read News Corporate information Digital & technology Learning & development Capita aims to enhance CX and staff skillset in 100-strong AI Academy Capita Capita has launched a new AI training Academy in partnership with Multiverse, delivering more than 100 AI apprenticeships to leverage AI responsibly. 03/09/2024 3 Mins read News Corporate information Capita plc Half Year Results 2024 Capita Improved margin with good progress on cost reductions underpinning unchanged underlying full year profit expectations. 02/08/2024 3 Min reads News Corporate information Digital & technology Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres Capita Capita has unveiled Agent Suite, a customer service Gen AI tool to streamline and enrich the experience for clients, their customers, citizens and agents. 31/07/2024 2 Mins read News Corporate information Digital & technology Capita advances approach to next-generation AI with Microsoft Capita Capita plc is leveraging GenAI solutions from Microsoft to transform the workplace for Capita colleagues, deliver better outcomes for clients, and help support growth. 29/07/2024 2 Mins read News Pagination First page « First Previous page ‹ Previous Page 1 Current page 2 Page 3 Page 4 Page 5 … Next page Next › Last page Last »