Customer Service Avatars and how they help boost conversational self-service.

As retailing and technology continues to evolve at a pace we’ve never experienced before, consumers of every generation are becoming far more comfortable with the digital landscape, whilst also becoming increasingly mindful of the brands they’re advocating.

Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.

This virtual event brings together experts from UK local authorities that discuss what they are doing to drive a compelling and realistic vision to guide the future of their town and how they are turning this vision into reality.

Find out more about shareholder information using our share price table, monitor and calculator.

Updata Infrastructure (UK) Ltd (“Updata”) is an approved domain registrar for .uk domains with Nominet UK Ltd.

See who sits on the Capita plc Board, including our Chairman David Lowden, our Chief Executive Officer, Chief Financial Officer and non-executive directors.

As a business with more than 300 sites and 61,000 people worldwide, we have an impact on the environment.

We help our clients transform their business, through digital, data analytics and automation – but we recognise our responsibility to ensure the digital world is inclusive.

Details on our approach to governance, business ethics, supplier management, client relations and health and safety to drive positive change.